Warehouse Facility Manager (Lagos, Nigeria)

After-Sales Key Account Executive, EBD (Lagos, Nigeria) Department: Operations Employment Type: Permanent - Full Time Location: Nigeria Description Location: Lagos, Nigeria About the role: This role presents an exciting opportunity to help shape customer experiences for millions of people living in off-grid communities across Nigeria. The position involves using technical expertise, critical thinking, and problem-solving skills to address customer needs related to product replacement, warranty claims, troubleshooting, logistics, and service training. What you would be expected to do Customer Service & Warranty Management • Manage warranty claims and customer complaints across multiple channels. • Review claims, investigate issues, identify root causes, and ensure resolution within established service levels. • Deliver updates to customers, partners, retailers, and internal stakeholders throughout the resolution process. • Review warranty trends and escalate recurring or complex issues to improve product quality and customer experience. • Ensure delivery of after-sales service requirements and contractual SLAs while working across sales and partner functions. SAP Operations & Data Management • Manage SAP records for warranty claims, service orders, repairs, inventory movements, returns, and spare parts transactions. • Execute service notifications, repair orders, and goods movements in accordance with company procedures. • Complete month-end activities, reconciliations, and master data updates to ensure data accuracy and operational efficiency. Data Integrity & Continuous Improvement • Conduct data audits and resolve discrepancies to maintain system accuracy and reliability. • Develop and implement standard operating procedures (SOPs) and data management practices. • Review reporting quality and data integrity, identifying opportunities for process improvement. • Participate in SAP upgrades, testing activities, and system enhancement initiatives. Spare Parts & Reverse Logistics • Manage spare parts inventory and distribution across service locations. • Oversee reverse logistics activities for returned, defective, and warranty-replaced products. • Ensure accurate tracking, reconciliation, and reporting of inventory movements. • Review inventory performance and recommend actions for excess, obsolete, or slow-moving stock. Reporting & Performance Monitoring • Generate and distribute reports on warranty performance, service requests, inventory usage, and returns. • Track key performance indicators (KPIs), service level requirements (SLAs), and turnaround times (TATs). • Produce operational insights and recommendations to improve performance and efficiency. Stakeholder Engagement • Handle after-sales inquiries from customers, partners, and internal teams. • Build productive working relationships across departments and stakeholder groups to resolve issues and enhance service delivery. • Deliver information through reports, presentations, and stakeholder discussions. You might be a strong candidate if you have • Bachelor's degree or its equivalent in Engineering or another relevant discipline. • Minimum of 5 years' experience in operations, data management, or inventory management, preferably within after-sales service, logistics, or the consumer goods sector. • Good data interpretation and presentation skills, with the ability to translate information into clear recommendations and actions. • Proficiency in ERP systems (SAP experience is an advantage) and advanced skills in Microsoft Excel and/or Google Sheets for reporting and data management. • Effective verbal and written communication skills. • A genuine interest in customer service and a focus on addressing customer needs in a timely manner. • Ability to manage tasks effectively, contribute ideas, and support continuous improvement in processes and outcomes. • Experience managing spare parts inventory, warranty logistics, or reverse logistics in a field-based environment. • Willingness to travel within and outside, where required, to other markets within the region. • Good planning, coordination, and organizational skills. • Ability to evaluate information, identify opportunities for improvement, and contribute to effective outcomes, including in evolving situations. • Comfortable working in a dynamic environment and contributing to team goals while managing individual deliverables. • Demonstrates respect for others, professionalism, openness to feedback, and a positive approach to working with others. What Sun King offers • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

Refurbishment Line Manager, Lagos (Nigeria) Department: Operations Employment Type: Permanent - Full Time Location: Nigeria Description Location: Lagos, Nigeria About the role: The Refurbishment Line Manager oversees end-to-end refurbishment operations in Lagos facilities, ensuring that returned and recovered solar products are efficiently assessed, repaired, graded, and restored to a saleable condition. This role also encompasses full inventory accountability for spare parts, refurbished goods, and field return goods, maintaining accurate stock records, minimising losses, and ensuring materials are available to facilitate uninterrupted refurbishment throughput. What you would be expected to do Operations Management • Coordinate, organise, and oversee daily refurbishment line operations across multiple locations. • Establish and monitor production targets, ensuring throughput, quality, and turnaround time (TAT) KPIs are consistently achieved. • Oversee the end-to-end flow of returned products—from intake and diagnostics through repair, grading, and dispatch. • Coordinate closely with logistics, warehouse, and supply chain teams to ensure efficient material flow. Inventory Management • Maintain accurate and up-to-date inventory records for spare parts, refurbished goods, and field return goods across all locations. • Oversee the intake, logging, and classification of all field return goods, ensuring proper condition assessment and traceability from receipt to final disposition. • Manage spare parts inventory to ensure adequate stock levels for uninterrupted refurbishment operations while minimising excess or obsolete inventory. • Implement stock control processes, including cycle counts, periodic stock audits, and reconciliation of physical and system inventory records. • Work with procurement and supply chain teams to forecast spare parts requirements based on return volumes and repair trends. • Ensure refurbished goods are appropriately graded, labelled, and stored, with clear visibility of available stock for redeployment or resale. • Identify and escalate inventory discrepancies, shrinkage, or losses, and coordinate corrective actions. Team Management • Coordinate, develop, and enable a team of refurbishment technicians and quality inspectors. • Conduct regular performance reviews, identify development needs, and design training plans. • Foster a workplace culture centred on accountability, safety, and teamwork. Quality Assurance • Implement and apply quality control standards at every stage of the refurbishment process. • Oversee product grading frameworks to ensure accurate classification of refurbished units. • Investigate quality issues and recurring defect trends using root cause assessment. Process Improvement & Reporting • Identify opportunities to improve efficiency, reduce waste, and lower refurbishment costs per unit. • Maintain accurate operational records and produce regular reports on output, quality, inventory, and costs. • Enable the implementation of new systems, tools, and processes as the refurbishment programme scales. Health, Safety & Compliance • Ensure refurbishment operations comply fully with health, safety, and environmental requirements. • Conduct regular safety audits and maintain a safe working environment for all team members. • Oversee disposal of non-recoverable components in line with e-waste and local regulatory requirements. You might be a strong candidate if you • Bachelor's degree or its equivalent in Engineering or another relevant discipline. • 5+ years of experience in a refurbishment, manufacturing, or repair operations environment. Proven experience managing production lines or technical teams in a fast-paced environment. • Good knowledge of solar PV systems, electrical wiring standards, and power electronics. Demonstrated experience in inventory management, including spare parts, returned goods, and finished goods stock control. • Understanding of quality control, grading processes, and defect management. Excellent organisational skills with the ability to manage multiple priorities and locations. • Excellent verbal and written communication skills. • Critical thinking skills with the ability to structure problems and drive solutions even in ambiguous situations. • Entrepreneurial mindset with the ability to work autonomously, apply innovative thinking, solve problems effectively, and exercise sound judgment. What Sun King offers • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

Warehouse Coordinator (Lagos, Nigeria) Department: Operations Employment Type: Permanent - Full Time Location: Nigeria Reporting To: Country Warehouse Manager Description Job Location: Lagos State, Nigeria About the role: The Warehouse Coordinator is responsible for coordinating and supervising day-to-day warehouse operations across Sun King's Acme warehouse — translating the Warehouse Supervisor's direction into accurate, timely, and compliant floor-level execution. The role is the critical operational link between the Warehouse Supervisor and the Associate team, ensuring that inbound, outbound, inventory, aftersales, and inter-warehouse transfer activities are executed to Sun King's SOPs with full documentation integrity, real-time system accuracy, and consistent team performance. What you would be expected to do Inbound Operations, Receipt & Profiling • Coordinate and supervise the receipt of all inbound shipments — ensuring physical inspection, quantity verification, and GRN processing are completed accurately within the agreed SLA for every delivery across all assigned locations. • Oversee the accurate profiling, scanning, labelling, and system entry of all inbound products in Sun King's ERP/WMS (SAP, Kazi Plan, or equivalent); ensure profiling is completed within 24 hours of receipt. • Ensure all inbound discrepancies, shortages, or damaged items are identified, documented. • Assign and supervise associates on inbound tasks; validate their work before sign-off to maintain accuracy standards. Outbound Dispatch & Order Fulfilment • Coordinate and supervise the accurate picking, scanning, packing, labelling, and dispatch of all outbound orders and internal transfers — ensuring correct items, quantities, and serial numbers are verified at the point of dispatch. • Ensure all B2C and B2B network dispatches are executed in full and on time in line with schedules; conduct timely follow-ups with logistics and distribution partners on any anomalies or delays. • Enforce strict three-way verification on all outbound transactions; prepare, review, and validate all dispatch documentation (waybills, transfer notes, packing lists) for completeness and accuracy before every departure. • Coordinate loading activities to ensure timely truck departures; minimise delays and optimise turnaround time through proactive scheduling and communication with the logistics team. Inventory Control, FIFO & Cycle Counting • Coordinate and participate in daily cycle counts across all assigned warehouse locations; review count results, investigate variances, and escalate discrepancies to the Warehouse & Distribution Manager with root cause and recommended action. • Enforce FIFO (First-In, First-Out) inventory method across all put-away and retrieval activities in line with best practice; conduct regular FIFO spot checks and take immediate corrective action on any violations identified. • Monitor stock levels and movement patterns across assigned locations; flag stockout risks, slow- moving inventory, and unexplained variances to the Warehouse & Distribution Manager. • Ensure all stock movements are accurately recorded in the ERP/WMS in real time; validate associate system entries and correct errors before they accumulate. • Participate in monthly stock takes, end-of-month reconciliations, and periodic full audits as directed by the Warehouse Supervisor; support the Warehouse Inventory & System Controller with accurate physical count data. Inter-Warehouse Transfers • Coordinate and supervise all inter-warehouse stock transfers between the Acme Warehouse and Regional Warehouses — ensuring accurate documentation, correct quantities, system processing, and full inventory accountability throughout. • Prepare and verify all transfer documentation (transfer orders, waybills, item lists) before shipment; confirm receiving warehouse acknowledgement for every transfer dispatched. • Reconcile inter-warehouse transfer records in the ERP/WMS within 24 hours of dispatch; investigate and escalate any discrepancy between sent and received quantities immediately. Aftersales, Returns & Refurbished Product Coordination • Coordinate the receipt of returned, repaired, or refurbished products from the Aftersales team — ensuring proper storage, accurate inventory recording, and controlled release to partners or vendors only upon receipt of authorized Aftersales requests. • Manage product return documentation end-to-end — receipt, inspection, system recording, and follow- up on corrective actions — ensuring all returns are fully traceable and resolved promptly. • Prepare and organize refurbished products for partner or vendor release based on approved requests; ensure accurate picking, complete documentation, and zero unauthorised releases. Team Coordination, HSE & Operational Reporting • Assign and supervise daily tasks for warehouse associates; monitor task progress, address shortfalls before end of day, and provide on-the-job coaching on SOPs, system tools, and verification protocols. • Maintain a clean, safe, and compliant warehouse environment across all assigned locations — enforcing HSE standards, FIFO, access controls, and warehouse etiquette; train and guide associates on safety rules and PPE use. • Prepare and submit accurate daily, weekly, and periodic operational reports to the Warehouse Lead on schedule — including stock movement summaries, cycle count outcomes, dispatch logs, and transfer reconciliations. • Analyze data available at coordination level to identify distribution anomalies, operational bottlenecks, or recurring errors; escalate findings with recommendations to the Warehouse Supervisor. You might be a strong candidate if you • HND or Bachelor's degree in Supply Chain Management, Logistics, Operations Management, Business Administration, or a related field. • Minimum of 6 years of experience in warehouse operations, inventory management, or supply chain coordination — with at least 3 years in a supervisory capacity managing warehouse associates. • Demonstrated experience coordinating inbound, outbound, and inter-warehouse transfer operations, preferably in FMCG, solar, or distribution environments. • Prior experience with serialized or IMEI-level stock tracking, aftersales inventory management, or multi-location warehouse coordination is an advantage. • Proficiency in ERP/WMS platforms (SAP, Kazi Plan, or equivalent) for transaction processing, transfer management, and inventory reporting. • Competency in Microsoft Excel and Google Workspace (Sheets, Drive, Docs) for operational records, dispatch logs, and reporting. • Working knowledge of barcode/RFID scanning tools, dispatch verification processes, and GRN documentation. What Sun King Offers • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.