Warehouse Coordinator (Lagos, Nigeria)

After-Sales Key Account Executive, EBD (Lagos, Nigeria) Department: Operations Employment Type: Permanent - Full Time Location: Nigeria Description Location: Lagos, Nigeria About the role: This role presents an exciting opportunity to help shape customer experiences for millions of people living in off-grid communities across Nigeria. The position involves using technical expertise, critical thinking, and problem-solving skills to address customer needs related to product replacement, warranty claims, troubleshooting, logistics, and service training. What you would be expected to do Customer Service & Warranty Management • Manage warranty claims and customer complaints across multiple channels. • Review claims, investigate issues, identify root causes, and ensure resolution within established service levels. • Deliver updates to customers, partners, retailers, and internal stakeholders throughout the resolution process. • Review warranty trends and escalate recurring or complex issues to improve product quality and customer experience. • Ensure delivery of after-sales service requirements and contractual SLAs while working across sales and partner functions. SAP Operations & Data Management • Manage SAP records for warranty claims, service orders, repairs, inventory movements, returns, and spare parts transactions. • Execute service notifications, repair orders, and goods movements in accordance with company procedures. • Complete month-end activities, reconciliations, and master data updates to ensure data accuracy and operational efficiency. Data Integrity & Continuous Improvement • Conduct data audits and resolve discrepancies to maintain system accuracy and reliability. • Develop and implement standard operating procedures (SOPs) and data management practices. • Review reporting quality and data integrity, identifying opportunities for process improvement. • Participate in SAP upgrades, testing activities, and system enhancement initiatives. Spare Parts & Reverse Logistics • Manage spare parts inventory and distribution across service locations. • Oversee reverse logistics activities for returned, defective, and warranty-replaced products. • Ensure accurate tracking, reconciliation, and reporting of inventory movements. • Review inventory performance and recommend actions for excess, obsolete, or slow-moving stock. Reporting & Performance Monitoring • Generate and distribute reports on warranty performance, service requests, inventory usage, and returns. • Track key performance indicators (KPIs), service level requirements (SLAs), and turnaround times (TATs). • Produce operational insights and recommendations to improve performance and efficiency. Stakeholder Engagement • Handle after-sales inquiries from customers, partners, and internal teams. • Build productive working relationships across departments and stakeholder groups to resolve issues and enhance service delivery. • Deliver information through reports, presentations, and stakeholder discussions. You might be a strong candidate if you have • Bachelor's degree or its equivalent in Engineering or another relevant discipline. • Minimum of 5 years' experience in operations, data management, or inventory management, preferably within after-sales service, logistics, or the consumer goods sector. • Good data interpretation and presentation skills, with the ability to translate information into clear recommendations and actions. • Proficiency in ERP systems (SAP experience is an advantage) and advanced skills in Microsoft Excel and/or Google Sheets for reporting and data management. • Effective verbal and written communication skills. • A genuine interest in customer service and a focus on addressing customer needs in a timely manner. • Ability to manage tasks effectively, contribute ideas, and support continuous improvement in processes and outcomes. • Experience managing spare parts inventory, warranty logistics, or reverse logistics in a field-based environment. • Willingness to travel within and outside, where required, to other markets within the region. • Good planning, coordination, and organizational skills. • Ability to evaluate information, identify opportunities for improvement, and contribute to effective outcomes, including in evolving situations. • Comfortable working in a dynamic environment and contributing to team goals while managing individual deliverables. • Demonstrates respect for others, professionalism, openness to feedback, and a positive approach to working with others. What Sun King offers • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

Refurbishment Line Manager, Lagos (Nigeria) Department: Operations Employment Type: Permanent - Full Time Location: Nigeria Description Location: Lagos, Nigeria About the role: The Refurbishment Line Manager oversees end-to-end refurbishment operations in Lagos facilities, ensuring that returned and recovered solar products are efficiently assessed, repaired, graded, and restored to a saleable condition. This role also encompasses full inventory accountability for spare parts, refurbished goods, and field return goods, maintaining accurate stock records, minimising losses, and ensuring materials are available to facilitate uninterrupted refurbishment throughput. What you would be expected to do Operations Management • Coordinate, organise, and oversee daily refurbishment line operations across multiple locations. • Establish and monitor production targets, ensuring throughput, quality, and turnaround time (TAT) KPIs are consistently achieved. • Oversee the end-to-end flow of returned products—from intake and diagnostics through repair, grading, and dispatch. • Coordinate closely with logistics, warehouse, and supply chain teams to ensure efficient material flow. Inventory Management • Maintain accurate and up-to-date inventory records for spare parts, refurbished goods, and field return goods across all locations. • Oversee the intake, logging, and classification of all field return goods, ensuring proper condition assessment and traceability from receipt to final disposition. • Manage spare parts inventory to ensure adequate stock levels for uninterrupted refurbishment operations while minimising excess or obsolete inventory. • Implement stock control processes, including cycle counts, periodic stock audits, and reconciliation of physical and system inventory records. • Work with procurement and supply chain teams to forecast spare parts requirements based on return volumes and repair trends. • Ensure refurbished goods are appropriately graded, labelled, and stored, with clear visibility of available stock for redeployment or resale. • Identify and escalate inventory discrepancies, shrinkage, or losses, and coordinate corrective actions. Team Management • Coordinate, develop, and enable a team of refurbishment technicians and quality inspectors. • Conduct regular performance reviews, identify development needs, and design training plans. • Foster a workplace culture centred on accountability, safety, and teamwork. Quality Assurance • Implement and apply quality control standards at every stage of the refurbishment process. • Oversee product grading frameworks to ensure accurate classification of refurbished units. • Investigate quality issues and recurring defect trends using root cause assessment. Process Improvement & Reporting • Identify opportunities to improve efficiency, reduce waste, and lower refurbishment costs per unit. • Maintain accurate operational records and produce regular reports on output, quality, inventory, and costs. • Enable the implementation of new systems, tools, and processes as the refurbishment programme scales. Health, Safety & Compliance • Ensure refurbishment operations comply fully with health, safety, and environmental requirements. • Conduct regular safety audits and maintain a safe working environment for all team members. • Oversee disposal of non-recoverable components in line with e-waste and local regulatory requirements. You might be a strong candidate if you • Bachelor's degree or its equivalent in Engineering or another relevant discipline. • 5+ years of experience in a refurbishment, manufacturing, or repair operations environment. Proven experience managing production lines or technical teams in a fast-paced environment. • Good knowledge of solar PV systems, electrical wiring standards, and power electronics. Demonstrated experience in inventory management, including spare parts, returned goods, and finished goods stock control. • Understanding of quality control, grading processes, and defect management. Excellent organisational skills with the ability to manage multiple priorities and locations. • Excellent verbal and written communication skills. • Critical thinking skills with the ability to structure problems and drive solutions even in ambiguous situations. • Entrepreneurial mindset with the ability to work autonomously, apply innovative thinking, solve problems effectively, and exercise sound judgment. What Sun King offers • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

Warehouse Facility Manager (Lagos, Nigeria) Department: Operations Employment Type: Permanent - Full Time Location: Nigeria Reporting To: Country Warehouse Manager Description Job Location: Lagos State, Nigeria About the role: The Warehouse Facility Manager is the primary custodian of Sun King's warehouse physical environment, ensure operational readiness, safety compliance, lease adherence, security, asset management, and sustainability of the warehouse facility. The role holder ensures the warehouse meets all operational, regulatory, and organisational standards, enabling the warehouse team to execute daily activities without physical or environmental interruption. What you would be expected to do Facility Operations & Vendor Management • Oversee the day-to-day operations of the warehouse facility — ensuring all services (utilities, security, maintenance, HVAC, racking, mechanical systems) function optimally and any service failures are resolved without delay. • Coordinate with approved service providers for the maintenance of all utilities (electricity, water, internet) and infrastructure; manage vendor performance against SLAs and escalate underperformance. • Conduct and document periodic facility inspection walkthroughs; identify defects, safety hazards, and maintenance needs and initiate corrective actions before they impact warehouse operations. • Maintain a comprehensive facility maintenance register — recording all completed, pending, and scheduled works — updated continuously and reviewed with the Warehouse Supervisor monthly. • Act as the primary internal point of contact for all day-to-day facility-related issues raised by warehouse staff; resolve or escalate within timelines. Lease Compliance, Legal & Risk Management • Ensure full compliance with the warehouse lease terms — including rent and service charge payment timelines, maintenance obligations, permitted use conditions, and fit-out or modification approvals. • Serve as the primary liaison with the landlord(s) and relevant regulatory authorities on all lease-related matters; track and manage timelines for fit-outs, inspections, and lease renewals. • Implement risk mitigation strategies related to facility safety, security, lease compliance, and asset protection — with the relevant teams. • Conduct routine safety assessments and ensure compliance with fire safety, workplace health, and emergency regulations applicable to the warehouse facility. • Oversee insurance policies for the facility, stock, and equipment — ensuring full and current coverage at all times; track renewal dates and coordinate with Finance for timely policy management. HSE Compliance & Safety Standards • Serve as the primary HSE point of contact for the warehouse facility; enforce Sun King's HSE standards, local regulatory requirements, and fire safety regulations at all times. • Ensure scheduled HSE audits, fire drills, and safety inspections; document outcomes, implement corrective and preventive actions, and ensure all actions are closed. • Ensure all warehouse personnel have access to appropriate and functional PPE; manage PPE stock levels and replenishment proactively. • Report all safety incidents, near-misses, and equipment malfunctions to the Warehouse Lead. • Maintain all facility-related HSE records, permits, and compliance certificates in an organized, audit-ready state at all times. Security & Access Management • Oversee the physical security of the warehouse facility — including access control systems, CCTV monitoring, perimeter checks, and visitor management protocols. • Conduct and document routine security checks of the premises; report any security concern, breach, or suspicious activity to the Warehouse Supervisor on the same day. • Manage access authorisation for all warehouse personnel, contractors, and visitors in line with Sun King's security SOPs. • Liaise with the security service provider to ensure guard deployment, patrol schedules, and incident response protocols are maintained. Asset & Supplies Management • Maintain an up-to-date register of all warehouse facility assets — including racking, forklifts, pallet trucks, scanners, furniture, equipment, tools — tracking condition, maintenance history, and service schedules. • Implement tracking mechanisms for all facility assets; conduct periodic audits to reconcile asset and supplies records and ensure proper usage and custody. • Coordinate scheduled and preventive maintenance for all warehouse equipment; ensure all equipment is safe, certified, and operational before authorising use. • Manage facility-related supplies — ensuring critical supplies are available at all times; flag replenishment needs proactively before stockouts occur. Cost Optimisation, Reporting & Sustainability • Manage the facility operations budget — tracking all expenditure (rent, service charges, utilities, maintenance, supplies) against approved budget lines; identify and implement cost-saving opportunities without compromising service quality or safety. • Develop and maintain accurate records of all facility expenses; prepare and submit monthly reports on facility performance, cost analysis, space utilisation, and operational efficiency to the Warehouse Lead. • Obtain and evaluate quotations for all maintenance and repair works. • Promote and implement eco-friendly facility management practices — including energy conservation, waste reduction, and responsible disposal — in line with Sun King's sustainability commitment. • Drive workplace improvement initiatives that enhance safety, cleanliness, organisation, and the overall working environment for warehouse staff. You might be a strong candidate if you • HND/BSC in supply chain management or related background. • 3+ years of warehouse management experience in the Solar space, FMCG or related industry. • Excellent knowledge of warehouse management procedures. Proficient knowledge of and inventory controls, staffs and products. • Proficient in the use of Microsoft Office suites. • Good communication skills, both written and verbal. • Good Managerial, organizational, multitasking, and problem-solving skills. • Experience in the use of ERP systems is an added advantage. What Sun King Offers • Professional growth in a dynamic, rapidly expanding, high-social-impact industry • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet. • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds. • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.