Senior Director, Information Security – Compliance Program

JOB SUMMARY The Voyage Global Leadership Development Program Voyage: Training tomorrow’s leaders today Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global leadership development program, Voyage, propels participants on a mentored, learning-inspired journey to prepare you for a successful career. Voyage is a full-time, paid development program. As an associate and trainee, you’ll build upon the skills you developed in school by participating in real world assignments. About the journey Voyage is an elite, award-winning program that provides a combination of hands-on, discipline-specific training and a leadership-focused curriculum. The program takes place at a Marriott International managed hotel, not a classroom, and is offered in over 50 countries. Voyage is available in the following disciplines: • Culinary Work Authorization Required When you join Voyage, you gain access to Marriott’s senior leaders and coaches and have many opportunities to stand out. You’ll participate in mini-rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration tools. Each individual’s Voyage journey is unique, spanning 12-18 months dependent upon your career interests, passions, goals, and location. You’ll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence. The experience you’ll gain Voyage participants learn by doing! You’ll be fully immersed in the day-to-day operations of a hotel. If accepted into this elite program, you will: • Cultivate customer relationships • Be a champion for innovation within the organization • Get exposure to managing projects & people • Improve processes & pitch new initiatives through your Voyage project • Take on special projects that will draw upon all your training Destination: Marriott leadership You’ll participate in management meetings and collaborate with Voyage participants worldwide. You’ll be expected to solve challenges, as well as offer ideas and innovative solutions. You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires’ experiences. After graduation, you’ll be well-prepared to pursue your passion and take on new challenges. Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away, because the program has provided a foundation for future leadership. Ready to embark? To become a Voyage participant, you must have graduated from a university or hotel school within the past year. Other qualifications include: • Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary) (Degree should have been received within 24 months prior to the start of the program) • Superior critical-thinking & interpersonal communication skills • The ability to foster relationships & work collaboratively • The ability to self-manage & be a self-starter • A real desire for personal & professional growth • Work authorization (Nigeria) Application Process • Online Application • Video Interview • Management Assessment • Live Screening Call • Final Interview Marriott Associates Previous Interns at Marriott, Current Interns, Part Time Associates, Dual students are encouraged to apply provided they meet the above-mentioned criteria. If you are currently a full-time associate at Marriott International, please speak to your HR Team or email vvoyageemea@marriott.com Want to learn more? Visit MarriottU.com - voyager At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #LI-Onsite Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

JOB SUMMARY The Manager, Executive Support is a crucial, highly technical, hands-on, leadership position dedicated to delivering world-class, high-touch, and personalized technical support to the CEO and executive stakeholders at Marriott International Headquarters. This role combines direct support for the CEO’s office with direction for a team of executive support technicians, ensuring seamless technology experiences for executive-level customers. The ideal candidate demonstrates deep technical expertise, outstanding communication, and proven leadership skills to drive operational excellence in a fast-paced, high-impact environment. In addition, this position will serve as an escalation point for all matters related to executive technical support, working collaboratively with service providers and Global Technology (GT) teams to develop and deliver services that effectively address the needs of the Marriott executive community. The manager will lead a team of highly skilled support professionals, setting high standards for responsiveness, professionalism, and problem-solving.They will also oversee staff development through continuous initiatives, regular metrics assessment, and the adoption of ITIL best practices and team development strategies designed to enhance efficiency, communication, and the overall customer experience. This role requires flexibility to handle executive support needs that may arise outside of traditional business hours, and may require travel. CANDIDATE PROFILE Education and Experience Required: • Bachelor’s Degree in Information Technology or equivalent combination of education, technical training, or work/military experience. • 5+ years of experience in executive or VIP technical support, with at least 2 years in team leadership or management preferred. • 3+ years of IT management experience and demonstrated expertise supporting executive-level customers. • Advanced understanding of enterprise IT environments (Windows, macOS, mobile, conferencing solutions, cybersecurity best practices). • Exceptional troubleshooting skills and the ability to resolve complex issues under pressure. • Strong leadership and team-building experience, including inspiring high performance and fostering a collaborative culture. • Excellent verbal and written communication, capable of conveying technical information to non-technical audiences and C-suite executives. • Experience with IT service management (ServiceNow), remote support tools, incident escalation, and ITIL or similar frameworks. • High degree of discretion, professionalism, and commitment to confidentiality. • Industry certifications such as ITIL, HDI, or PMP are highly desirable. Other Skills, Attributes and Experience: • Technical depth and hands-on troubleshooting • Leadership and team development • Strategic thinking and proactive problem solving • Exceptional customer service and interpersonal skills • Professionalism and empathy in all interactions, with a customer-centered mindset. • Adaptability and resilience in the face of changing priorities or unexpected challenges • Keen attention to detail and commitment to quality • Innovative thinking and a passion for continuous learning • Integrity, discretion, and sound judgment when handling confidential information • Professional demeanor and strong leadership skills • Ability to manage stressful situations in a calm, courteous, and confident manner • Proven ability to effectively prioritize and execute tasks in a high-pressure environment • Ability to utilize metrics and data to improve service quality and team performance • Passion for IT and eagerness to stay current with changing technology practices CORE WORK ACTIVITIES Executive Support Operations: • Serve as the direct technical advisor and primary technical point of contact for the CEO and executive leadership, providing swift, discreet resolution of complex technical issues across devices, platforms, and environments and ensuring a superior technology experience. • Lead, mentor, and develop a team of executive desktop support technicians, including supervision, recruiting, scheduling, training, evaluation, and ongoing coaching. • Collaborate with GT teams to coordinate rapid incident response, ensuring minimal disruption for issues affecting the executive community. • Act as an escalation point for all executive technical matters, coordinating with business customers, service providers, and GT teams to exceed service expectations. • Collaborate with GT teams to manage and track software deployments/upgrades, and anticipate technology needs for executives. • Build strong relationships with executive assistants, security teams, and other stakeholders. Communicate proactively, providing updates, insights, and recommendations. • Maintain rigorous confidentiality, professionalism, and sensitivity in all executive support interactions. • Drive continuous improvement through analysis of support metrics, executive feedback, and the implementation of ITIL best practices and innovative solutions. • Responsible for overall team development, including new-hire training, ongoing mentoring, and metrics-based performance management. • Foster a culture of excellence, collaboration, and continuous learning within the team. • Ensure on-call availability for executive support needs outside of standard business hours. • Lead weekly team meetings to review initiatives, delivery state, and to identify areas requiring assistance • Perform regular 1x1 meetings with team members to review current issues, provide assistance, and address concerns Metrics and KPIs: • Lead with data driven analysis and metrics • Direct the team to respond to and record end user queries using the ServiceNow incident management system • Establish metrics and reporting mechanisms to track team performance and customer satisfaction • Perform metrics reporting in ServiceNow ITSM system and coaches team based on ticket data and survey feedback • Maintain detailed records of issues, solutions, and communication for quality assurance and future reference Stakeholder Engagement: • Serve as the escalation point of contact for executive stakeholders regarding technical support matters • Build strong relationships with executive customers to understand their unique needs and anticipate potential challenges • Communicate proactively with stakeholders, providing updates, insights, and recommendations Technical Expertise & Problem Solving: • Maintain deep knowledge of the company’s technologies, platforms, and services • Lead the troubleshooting and resolution of complex, high-impact technical issues • Coordinate with product development and engineering teams to address recurring problems and implement preventative solutions • Stay informed on industry trends and emerging technologies to advise executives on best practices and new opportunities Quality Assurance & Continuous Improvement: • Implement rigorous quality control processes to ensure technical support meets the highest standards • Solicit feedback from executive clients and team members to identify areas for improvement • Evaluate and refine support protocols, documentation, and knowledge bases • Champion a culture of innovation and exceptional service throughout the team At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions. Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

POSITION SUMMARY Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized financial information. Maintain accurate electronic spreadsheets for financial and accounting data. Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Complete period-end closing procedures and reports as specified. Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues with little to no supervision. Perform preventive maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Assure each day’s activities and problems that occur are communicated to the other shifts using approved communication programs and standards. Display proficiency in any one of the following categories, above average skills in two more of the following categories and basic skills in the remaining categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building management. Display solid knowledge and skill in the safe use of hand and power tools and other materials required to perform repair and maintenance tasks. Display basic ability to repair or replace PVC copper pipe (including soldering). Troubleshoot and perform basic repair on all types of equipment (e.g., pump and motor replacement), plumbing (e.g., plunge toilets and unclog drains), electrical equipment including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related duties. Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Use the Lockout/Tagout system before performing any maintenance work. Display working knowledge of all engineering computer programs related to preventative maintenance, energy management, and other systems, including devices that interact with such programs. Perform mid-level troubleshooting of hotel Mechanical, Electrical, and Plumbing (MEP) systems. Display the ability to train and mentor other engineers (e.g., Engineer I). Display ability to perform Engineer on Duty responsibilities, including readings and rounds. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent and vocational or technical background. Related Work Experience: Experience in general maintenance, exterior and interior surface preparation, and painting. At least 2 years of hotel engineering/maintenance experience. Supervisory Experience: No supervisory experience. License or Certification: Valid Driver’s License REQUIRED QUALIFICATIONS Universal Chlorofluorocarbon (CFC) Certification Must meet applicable state and federal certification and/or licensing requirements. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.