Remote Customer Service Representative - Inbound Call Center Support Specialist

• Employment Type Full-Time • Salary Range $95,000 – $105,000 annually + performance incentives • Industry Cloud Communications / B2B SaaS / Unified Communications Job Overview Intermedia is hiring a Remote Account Executive to manage and grow its customer base through upselling and cross-selling cloud-based communication solutions. This is a high-impact sales role ideal for professionals with strong B2B and channel sales experience, looking to thrive in a fast-paced tech environment. Key Responsibilities • Manage a book of business for Intermedia’s hosted cloud solutions • Handle inbound calls and provide expert support to assigned accounts • Identify upsell and cross-sell opportunities through outbound prospecting • Deliver proposals, presentations, and product demos • Assist with platform migrations and plan changes • Collaborate with internal teams to drive cross-functional sales success • Maintain CRM records and prioritize tasks to exceed quota Candidate Requirements • 4+ years in channel sales, inside sales, or account management • Proven success in B2B sales or partner-led sales environments • Strong understanding of value-based and solution selling • Excellent communication, listening, and relationship-building skills • Ability to work independently and adapt to shifting priorities • Proficiency in Microsoft Office Suite, CRM platforms, and databases • Experience with UCaaS or similar cloud technologies preferred Compensation & Incentives • Base salary $95,000 – $105,000 • Performance-based accelerators and kickers • Significant earning potential through sales incentives • Career growth opportunities within a high-performing sales team Why Work at Intermedia? Intermedia is a leading provider of cloud communications and collaboration technology for small and medium-sized businesses. Known for its inclusive culture, internal promotions, and long-tenured employees, Intermedia offers a dynamic work environment where your voice is heard and your success is celebrated. Remote Work Eligibility This position is open to candidates residing in eligible U.S. states including California, Texas, Florida, New York, Washington, Georgia, Illinois, Colorado, and more. How to Apply Click here to apply #J-18808-Ljbffr Apply tot his job Apply To this Job

POSITION SUMMARY With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts. PRINCIPAL RESPONSIBILITIES Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status. Completes system assigned tasks within the designated timeframes. Reconciles and applies customer payments posted on account. Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion. Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels. Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency. Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary. Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables. Accurately and concisely documents actions taken on assigned accounts with the system application. Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership. Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority. Performs other job-related duties as assigned or apparent PREFERRED QUALIFICATIONS High School diploma or GED A thorough knowledge and understanding of collections transactions and processes. MINIMUM QUALIFICATIONS 2 years of collections or relevant experience required. Pay Range The pay range for this position is $18.90 to $26.02* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired. Bonus Plan Details (if applicable) Rewarding Compensation and Benefits Eligible employees can elect to participate in • Comprehensive medical benefits coverage, dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • 401(k) plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO) • Benefits https//jobs.republicservices.com/us/en/about-us/benefits The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company. EEO STATEMENTRepublic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. ABOUT THE COMPANY Republic Services, Inc. (NYSE RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world. In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills. Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer. Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it. Our company values guide our daily actions Safe We protect the livelihoods of our colleagues and communities. Committed to Serve We go above and beyond to exceed our customers’ expectations. Environmentally Responsible We take action to improve our environment. Driven We deliver results in the right way. Human-Centered We respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods. STRATEGY Republic Services’ strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers’ multiple waste streams through a North American footprint of vertically integrated assets. We focus on three areas of growth to meet the increasing needs of our customers recycling and waste, environmental solutions and sustainability innovation. With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers. Recycling and Waste We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers’ specific needs. Environmental Solutions Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need. SUSTAINABILITY INNOVATION Republic’s recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth. The Republic Services Polymer Center is the nation’s first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America. We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028. RECENT RECOGNITION Barron’s 100 Most Sustainable Companies CDP Discloser Dow Jones Sustainability Indices Ethisphere’s World’s Most Ethical Companies Fortune World’s Most Admired Companies Great Place to Work Sustainability Yearbook S&P Global Apply To This Job

Schedule Mon - Fri 8 AM - 5 PM (40 Hours) What You'll Do Summary/Objective This role will be responsible for developing, optimizing, and maintaining conversational AI solutions using the Five9 IVA platform. This role will work closely with our product, engineering, and customer service teams to create seamless and engaging user experiences. The role will involve designing and implementing dialogue flows, data analytics on the success of the IVA, troubleshooting issues, and ensuring the virtual agents meet performance and quality standards. Essential Functions • Design, develop, and optimize conversational prompts and dialogue flows for Five9 IVA. • Collaborate with cross-functional teams to gather requirements and translate them into effective AI solutions. • Test and debug conversational agents to ensure high-quality performance and user satisfaction. • Monitor and analyze the performance of virtual agents, identifying areas for improvement and implementing necessary changes. • Stay updated with the latest advancements in AI and conversational technologies to continually enhance the IVA capabilities. • Provide training and support to team members and clients on the use and best practices of Five9 IVA. • Provide suggestions to the business areas for IVA changes to lower contact volume • Perform other job-related duties as assigned by Management What You'll Need Education and Experience Requirements • Bachelor's degree in computer science, Engineering, or a related field, or equivalent work experience. • 3+ years of experience in AI development, with a focus on conversational agents and virtual assistants. • Specific experience with Five9 IVA is required. Additional Eligibility Requirements • Proven experience as a Prompt Engineer or similar role, with hands-on expertise in Five9 IVA. • Strong understanding of conversational AI principles and natural language processing (NLP). • Proficiency in designing and developing dialogue flows and conversational prompts. • Excellent problem-solving skills and attention to detail. • Ability to work effectively in a collaborative team environment. • Strong communication skills, both written and verbal. • Experience with other conversational AI platforms and tools is a plus. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. #INDLW #LI-REMOTE Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Apply To this Job Company DCU Salary Work from home Apply tot his job Apply To this Job Apply tot his job Apply To this Job

Performance Strategist We are looking for a sales/marketing, tech-savvy candidate to work with our channel partners, product resellers, and client partnerships! The Performance Strategist is responsible for developing strong relationships and leveraging our groundbreaking AdTech to our partners which include advertising agencies, media companies, brands, and direct clients. The focus is to drive product adoption, optimize revenue opportunities, and ensure customer retention. This is a hands-on role requiring you to be the subject matter expert and marketing strategist, working with our existing and new partners. You will be managing partner relationships and ensuring that partner engagement, revenue growth, client fit, and partner support reach desired metrics. Many of our company team members work remotely and are spread across 5 Time zones and 6 Countries so no worries on a commute as this is a remote position, however there is a great sense camaraderie between colleagues. Essential Responsibilities Develop strong working relationships with assigned channel partners and become a valuable resource to their sales and product adoption efforts Strategically identifies revenue opportunities and advance client business closings Articulate strategic business value of Fullthrottle.ai’s AdTech products to both the channel partners and end-user clients Manage reseller partner relationships with sales strategies, pricing, program recommendations, and training of reseller sales teams Conduct partner meetings to ensure business opportunities are maximized and monthly growth and retention is achieved Facilitate client-facing meetings, product capabilities reviews, and trainings (virtual, travel as required) Qualifications 5 years Sales or related Experience Marketing/Digital agency or media experience is extremely beneficial, preferably with sales or customer-facing responsibilities Experience with various industry verticals is helpful retail, home improvement, automotive, education, finance, e-commerce Familiarity in SaaS and marketing technologies, is valuable Experience in developing marketing, media, and digital media strategies Demonstrated experience working with multiple stakeholders and cross-functional teams Highly goal-oriented and a strong problem-solver Strong communication skills and a strategic thinker Solid presentation skills a must Benefits Strong Base Salary & Performance-based Pay Structure Health, Dental, Vision, and Life Insurance 401K Retirement Plan Paid Time Off & Holidays Relaxed and creative company culture Apply To This Job

Join arenaflex, a leading innovator in the aviation industry, as we seek a highly motivated and detail-oriented Virtual Assistant to support our Southwest Airlines data entry operations. This exciting entry-level opportunity offers a fully remote work environment, flexible schedule, and competitive hourly pay, making it an ideal choice for those looking to start their career in administrative support. About arenaflex arenaflex is a renowned organization that has been at the forefront of innovation in the aviation industry for decades. With a strong commitment to excellence and customer satisfaction, we strive to provide exceptional services to our clients while fostering a culture of growth, learning, and teamwork. Our team is passionate about delivering high-quality solutions that meet the evolving needs of our customers, and we are now seeking a talented Virtual Assistant to join our dynamic team. Key Responsibilities As a Virtual Assistant in our Southwest Airlines data entry operations, you will play a vital role in ensuring the accuracy and efficiency of airline-related data. Your primary responsibilities will include * Accurately entering and managing airline-related data in digital databases * Verifying and correcting discrepancies to maintain data integrity * Organizing and maintaining records to ensure easy access and retrieval * Assisting with scheduling and administrative tasks to support operational teams * Communicating effectively with internal teams to ensure seamless collaboration * Ensuring data confidentiality and security compliance to protect sensitive information Skills & Qualifications To succeed in this role, you will need to possess the following skills and qualifications * Strong attention to detail and accuracy You will be responsible for managing sensitive data, so attention to detail is crucial to ensure accuracy and prevent errors. * Basic knowledge of Microsoft Office or Google Workspace Familiarity with digital tools and software will enable you to efficiently manage data and perform administrative tasks. * Excellent organizational and time management skills You will need to prioritize tasks, manage your time effectively, and meet deadlines to ensure seamless operations. * Ability to work independently with minimal supervision As a Virtual Assistant, you will be working remotely, so you must be self-motivated and able to work independently with minimal supervision. * Strong communication skills Effective communication is essential to collaborate with internal teams, resolve issues, and provide exceptional support. * High school diploma or equivalent A high school diploma or equivalent is required, but prior experience is not necessary. Benefits As a Virtual Assistant at arenaflex, you will enjoy a range of benefits, including * Competitive hourly pay You will receive a competitive hourly rate, reflecting your value to our team. * Flexible work schedule Our flexible schedule allows you to work at times that suit you best, ensuring a healthy work-life balance. * Remote work opportunity As a Virtual Assistant, you will have the flexibility to work from home, reducing commuting time and increasing productivity. * Professional development and training We invest in our team members' growth and development, providing opportunities for training and professional development. * Career advancement opportunities arenaflex offers a range of career advancement opportunities, enabling you to grow and develop your skills within our organization. * Paid time off You will receive paid time off to relax, recharge, and enjoy your personal time. * Healthcare benefits for eligible employees Eligible employees will receive comprehensive healthcare benefits, ensuring your well-being and peace of mind. How to Apply If you are a motivated and detail-oriented individual with a passion for administrative support, we encourage you to apply for this exciting opportunity. To apply, please submit your resume and a brief cover letter highlighting your organizational and data entry skills. Selected applicants will be contacted for further assessment and interviews. Don't miss this chance to join arenaflex and start your career in administrative support. Apply now and take the first step towards a rewarding and challenging role in our dynamic team! Apply for this job

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION Join Thermo Fisher Scientific as a Lead Account Manager and contribute to growth through consultative sales of our clinical research and laboratory services. You'll collaborate with decision-makers at pharmaceutical and biotech companies to position PPD as their preferred provider while contributing to global health. Through professional relationship building and strategic account management, you'll help advance the delivery of life-changing therapies to patients worldwide. We offer a dynamic environment where you can apply our comprehensive portfolio of services spanning clinical trials, laboratory testing, and real-world evidence solutions. REQUIREMENTS • Masters Degree preferred plus >10 years of experience in pharmaceutical/biotech industry, with demonstrated success in meeting/exceeding targets • Preferred Fields of Study life sciences, business, or related field • Additional relevant certifications beneficial • Valid driver's license and ability to travel independently • Strong scientific and technical knowledge of drug development, clinical trials, and laboratory services • Demonstrated ability to develop and maintain executive-level relationships with key decision makers • Excellence in consultative selling, proposal development, and contract negotiations • Strong presentation and communication skills for engaging diverse stakeholders • Experience with CRM systems and Microsoft Office suite • Proven ability to work independently while collaborating across matrix organizations • Strong project management and organizational skills • Strategic thinking and business knowledge to identify and develop opportunities • Ability to travel >50% of time for client meetings and business development • Fluent English required; additional language skills valuable Apply To This Job