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Data Entry (Entry-Level, Remote, Full-time) – WFH in Nigeria
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Remote IT Support Technician – Nigerian SMEs
MNC JOBS INFO
Anywhere
The Elite Job
20 - 30
Posted 8 days ago
Job Summary: MNC JOBS INFO is seeking a proactive and technically skilled Remote IT Support Technician to support small and medium-sized enterprises (SMEs) in Nigeria. This role is ideal for a candidate who excels at diagnosing and resolving IT issues remotely, has a strong understanding of various systems, and is passionate about helping businesses maintain reliable and secure digital operations. You will act as the first point of contact for end-user support and provide technical assistance in real-time. Key Responsibilities: • * Provide remote technical support to Nigerian SMEs via chat, email, and voice calls. • * Troubleshoot software, hardware, and network issues promptly and efficiently. • * Install, configure, and maintain operating systems, software applications, and security tools. • * Guide clients through system updates, backups, and preventive maintenance procedures. • * Monitor IT environments and proactively identify potential issues or outages. • * Document and track support tickets, issue resolutions, and customer feedback. • * Collaborate with other technical teams and escalate issues when necessary. • * Ensure all support services comply with internal policies and best practices. • * Educate users on system best practices and IT security awareness. • Required Skills and Qualifications: • * Diploma or Bachelors degree in Computer Science, Information Technology, or a related field. • * Minimum of 1 year of hands-on IT support or helpdesk experience (remote support preferred). • * Strong understanding of Windows and Mac operating systems. • * Knowledge of computer networking (LAN/WAN, routers, IP addressing). • * Familiarity with ticketing systems (e.g., Zendesk, Freshdesk, or similar). • * Excellent verbal and written communication skills in English. • * Ability to multitask, prioritize workloads, and remain calm under pressure. • * Strong customer service orientation and problem-solving skills. • Experience: • * 1–3 years of experience in IT support, technical troubleshooting, or helpdesk services. • * Previous experience supporting small businesses or remote teams is highly desirable. • * Exposure to remote desktop tools and remote access software (e.g., AnyDesk, TeamViewer). • Working Hours: • * Full-time position. • * Monday to Friday, 9:00 AM – 6:00 PM (WAT – West Africa Time). • * Flexibility to work occasional weekends or after-hours based on client emergencies. • Knowledge, Skills, and Abilities: • * Proficiency in cloud platforms (e.g., Microsoft 365, Google Workspace). • * Basic scripting or command-line knowledge (e.g., PowerShell, Bash) is a plus. • * Strong attention to detail and commitment to delivering high-quality technical support. • * Ability to work independently with minimal supervision. • * Cultural awareness and sensitivity when supporting diverse clients in Nigeria. • Benefits: • * 100% Remote Work – Operate from the comfort of your home. • * Competitive monthly salary with performance-based bonuses. • * Continuous learning opportunities and access to technical certifications. • * Supportive and inclusive remote working environment. • * Opportunity to work with diverse SMEs and contribute to local business growth. • Why Join MNC JOBS INFO? At MNC JOBS INFO, we empower businesses by connecting them with reliable talent. As a Remote IT Support Technician, you will be part of a forward-thinking team committed to technological excellence and community-driven service. You will gain exposure to a variety of industries, sharpen your IT skills, and make a real impact on businesses that need reliable tech solutions to grow. How to Apply: Interested candidates are encouraged to apply by sending their updated CV and a brief cover letter to us with the subject line: Remote IT Support Technician – Nigerian SMEs. Application Deadline: Open until filled