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RemoteOK

Atención al cliente

SingularuRemote / Globalremote

Job Description

<strong><strong>Acerca del rol 🔎<br><br></strong></strong>En Singularu buscamos a una persona que se una a nuestro equipo de <strong>Customer Service</strong> en modelo de trabajo en remoto. Serás una pieza fundamental para nuestras clientas: la persona que les acompaña, les resuelve y les hace sentir especiales en cada interacción. Buscamos a alguien organizado/a, resolutivo/a y con una vocación real por las personas, que sea capaz de convertir cualquier incidencia en una experiencia positiva para quienes confían en nosotras.<br><br><strong>Responsabilidades 🚀<br><br></strong><ul><li>Gestionar las consultas, reclamaciones e incidencias de nuestras clientas a través de los distintos canales (email, teléfono y chat), asegurando siempre una respuesta ágil y empática.</li><li>Tramitar cambios, devoluciones y seguimiento de pedidos, garantizando que cada clienta quede satisfecha con el proceso.</li><li>Resolver dudas sobre productos, disponibilidad y estado de pedidos, aportando información clara y precisa.</li><li>Gestionar y responder reseñas de producto, contribuyendo a mejorar la experiencia de marca.</li><li>Colaborar activamente con el resto del equipo para detectar patrones de incidencias y proponer mejoras en los procesos.</li><li>Utilizar las herramientas CRM para registrar y hacer seguimiento de todas las interacciones con clientas.<br><br></li></ul><strong>¿Qué estamos buscando? 🎯<br><br></strong><ul><li>Mínimo 2-3 años de experiencia en atención al cliente, customer service o puestos similares.</li><li>Excelentes habilidades de comunicación verbal y escrita en español e inglés.</li><li>Manejo de herramientas y plataformas CRM.</li><li>Persona muy organizada, orientada al cliente y con actitud proactiva.</li><li>Conocimientos básicos de informática y comodidad trabajando en entornos digitales.<br><br></li></ul><strong>También valoraremos:<br><br></strong><ul><li>Experiencia en e-commerce o retail.</li><li>Conocimiento de herramientas como Zendesk, Gorgias, Salesforce o HubSpot.</li><li>Experiencia gestionando incidencias por email, teléfono y chat de forma simultánea.</li><li>Conocimientos de alemán u otros idiomas.<br><br></li></ul><strong>¿Qué ofrecemos? 🌱<br><br></strong><ul><li>Modelo de trabajo en remoto y material necesario.</li><li>Descuento exclusivo en nuestras joyas 💍✨</li><li>Plan de retribución flexible</li><li>Un entorno joven, dinámico y en constante aprendizaje.<br><br></li></ul><strong>Nuestros valores como equipo 🚀<br><br></strong><strong>💍 OUR GIRLS ALWAYS COME FIRST<br><br></strong><strong>💕 TEAM WORK, DREAM WORK<br><br></strong><strong>⚙ TRUST THE PROCESS<br><br></strong><strong>✨ ALWAYS PROACTIVE &amp; POSITIVE<br><br></strong><strong>🙌 ENJOY ALL OF IT</strong><br/><br/>Please mention the word **MAJESTY** and tag RMTMwLjI1NS4xNi43MQ== when applying to show you read the job post completely (#RMTMwLjI1NS4xNi43MQ==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

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