Vice President Operations

<p>As a <strong>Customer Support Helpdesk Specialist</strong>, you'll play a key role in delivering exceptional customer experiences by serving as the first point of contact for technical and product-related inquiries. You'll troubleshoot issues, guide customers through solutions, and ensure they receive timely, accurate, and friendly support across multiple channels.</p><p><br></p><p>This is an excellent opportunity for someone who enjoys technology, problem-solving, and helping customers succeed.</p><p><br></p><p><strong>What You'll Do</strong></p><p>Customer Support</p><ul><li>Serve as the primary point of contact for customer inquiries via phone, email, and chat.</li><li>Troubleshoot software and technical issues while providing timely, effective solutions.</li><li>Educate customers on product features and best practices to help them maximize value.</li><li>Maintain accurate documentation of customer interactions and support cases within the CRM.</li><li>Escalate complex technical issues to the appropriate internal teams when needed.</li><li>Follow support cases through resolution while keeping customers informed throughout the process.</li></ul><p>Customer Success</p><ul><li>Gather customer feedback and identify opportunities to improve products and services.</li><li>Deliver an exceptional customer experience that drives satisfaction and retention.</li><li>Assist with additional customer support initiatives as needed.</li><li>Collaborate cross-functionally with internal teams to resolve issues efficiently.</li></ul><p>Performance &amp; Collaboration</p><ul><li>Meet established service metrics, including response times, case resolution, and customer satisfaction goals.</li><li>Participate in regular coaching, training, and performance development.</li><li>Contribute to a collaborative, team-oriented culture focused on continuous improvement.</li></ul><p><br></p><p><strong>Qualifications</strong></p><p>Required</p><ul><li>2–4 years of customer support experience via phone, email, or chat.</li><li>Experience troubleshooting software or technical issues.</li><li>Experience using a CRM platform (Salesforce, Zendesk, or similar preferred).</li><li>Strong written and verbal communication skills.</li><li>Excellent problem-solving and customer service skills.</li><li>Comfortable learning new software and technologies.</li></ul><p>Preferred</p><ul><li>Experience supporting SaaS or software products.</li><li>Familiarity with remote support tools and ticketing systems.</li><li>Proficiency with Microsoft Office applications.</li></ul><p><br></p><p><strong>What We're Looking For</strong></p><p>We're looking for someone who is:</p><ul><li>Customer-focused and patient</li><li>Strong technically with excellent troubleshooting skills</li><li>Organized and detail-oriented</li><li>Calm under pressure and solutions-driven</li><li>Collaborative and eager to learn</li><li>Comfortable working in a fast-paced remote environment</li></ul><p><br></p><p><strong>Work Environment</strong></p><p>This is a <strong>fully remote position</strong> based in the United States. The role primarily involves computer and phone work in a professional home office environment. Occasional travel for team or company events may be available but is not required.</p><p>Compensation</p><p><br></p><p>The approved pay range for this role is <strong>$17.81–$30.85 per hour</strong>, depending on experience, qualifications, and geographic location.</p><p><br></p><p>Please note that the minimum of this pay range may be below the minimum wage requirements in certain locations. In those cases, compensation will comply with all applicable state and local wage laws. For example, the current minimum wage is <strong>$19.61/hour in San Francisco, CA</strong> and <strong>$20.34/hour in Emeryville, CA</strong>. Actual starting pay will always meet or exceed applicable local wage requirements and may vary based on work location, experience, and qualifications.</p><p><br></p><p><strong>Benefits</strong></p><p>Eligible employees receive a comprehensive benefits package that includes medical, dental, vision, paid time off, retirement savings options, and additional programs designed to support employees' overall well-being.</p><br/><br/>Please mention the word **INGENUITY** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

<strong>Job Summary<br><br></strong>Joining our team as a Remote Admissions Coordinator for a Drug and Alcohol rehab center, you will play a crucial role in conducting assessments for potential clients and ensuring they are placed in the appropriate level of care. Working in a remote capacity, you will collaborate with a team of coordinators to facilitate the admissions process and deliver high-quality support to individuals seeking treatment.<br><br><strong>Qualifications<br><br></strong><ul><li> Previous experience in admissions, counseling, or a related field</li><li> Strong assessment skills and the ability to determine appropriate levels of care</li><li> Excellent teamwork and collaboration capabilities</li><li> Proficiency in remote communication tools and software</li><li> Self-motivated with the ability to work effectively in a remote environment<br><br></li></ul><strong>Responsibilities<br><br></strong><ul><li> Conduct assessments of potential clients to determine their treatment needs</li><li> Coordinate with other team members to ensure clients are placed in the most suitable level of care</li><li> Conduct remote consultations with individuals seeking treatment to explain available programs and requirements</li><li> Participate in team meetings</li><li> Maintain detailed electronic records of client assessments and admissions progress</li><li> Collaborate with other coordinators to streamline the remote admissions process and provide exceptional support to clients</li></ul><br/><br/>Please mention the word **DELIGHTFUL** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

<p><strong>Welcome to the MILK MAKEUP FAM:</strong></p><p><br></p><p>At Milk Makeup, we’re all about cool clean beauty fueled by creativity. Born out of Milk, a creative hub in downtown New York City, innovation, self-expression, and community are at the heart of everything we do. We believe beauty isn’t about how you do your makeup, it’s what you do in it—and how you Live Your Look—that matters.</p><p><br></p><p><strong>Who YOU are: </strong></p><p>• <strong>Community connector</strong>: You’re always thinking about how to improve your and your community’s future. You’re passionate about building a global community where everyone can feel seen and inspired in beauty.</p><p><br></p><p>• <strong>Courageous but chill: </strong>Wherever you come from, you’re driven by the hardworking New York spirit that Milk embodies. You’re flexible and ready to get the job done, but you’re humble and make moves thoughtfully. You strive for quality, have fun doing it, and always have the greater good of the brand in mind.</p><p><br></p><p>• <strong>Fearlessly innovative: </strong>You’re not afraid to take calculated risks and enjoy problem solving. You’re down to disrupt the status quo and innovate in order to raise the bar. You value a forward-thinking space that encourages you to lead change, never follow.</p><p><br></p><p>• <strong>Champion of self-expression:</strong> You’re creative at heart and are always genuinely <em>you</em>. You live your look and want to grow with people who celebrate individuality.</p><p><br></p><p>• <strong>Inclusive + mindful:</strong> You believe an open mind is always the best place to start and value active listening. You embrace differences and help foster a safe working environment for yourself and your peers.</p><p><br></p><p><strong>The ROLE:</strong></p><p>We’re looking for a social-first copywriter to support the editorial team.</p><p><br></p><p><em>Please note this is a part-time, freelance opportunity. </em></p><p><br></p><p><strong>What YOU’ll do:</strong></p><p><u>Key priority:</u> write, edit, and collaborate with the team on all organic &amp; paid social copy including but not limited to:</p><ul><li>Organic captions and supers (when applicable) for all Milk social platforms</li><li>Reviewing assets with copy when available</li><li>Staying up to date on latest product positioning via check ins with the editorial team so that social copy always aligns to latest strategy + best practices</li><li>Check in with Editorial Director when copy needs to be reviewed + approved or to flag any questions or concerns</li><li>Working with the paid and DTC team to support their business needs including Demand Gen + PMAX Ad copy</li></ul><p><br></p><p><u>Secondary</u>: ad hoc, one off copy needs as they arise including brainstorming, product name ideation, etc</p><p><br></p><p><strong>We’d like YOU to have:</strong></p><ul><li>Must be available Monday-Friday with a flexible hourly schedule based on team needs.</li><li>Flexible hours required, including occasional weekend availability to support the team during peak captioning periods</li><li>Max 20hrs a week.</li><li>Beauty experience a major plus</li></ul><p><br></p><br/><br/>Please mention the word **PROTECTION** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

<strong>About Marchay<br><br></strong>Marchay is a curated, membership-based travel service and community for some of the world's most sophisticated travelers. Broadly recognized as one of the country's most elite luxury travel services. A key benefit of membership is dedicated, unbiased service from a highly experienced travel team. Marchay offers unlimited, bespoke trip planning and execution, access to pre-vetted private homes and villas, and preferred partner benefits at over 1,200 luxury hotels worldwide.<br><br><strong>Role Summary<br><br></strong>The Director of Service is responsible for leading Marchay's Service team and ensuring exceptional member experiences through strong leadership, performance management, training, and operational excellence. This role owns service team performance, member retention initiatives, service standards, escalation management, advisor development, and key industry relationships. The Director of Service serves as the senior leader for the Service team and partners closely with Membership, Operations, and Executive Leadership to support company growth, capacity planning, and organizational objectives.<br><br><strong>Core Responsibilities<br><br></strong><strong>Member Experience &amp; Service Excellence<br><br></strong><ul><li>Lead efforts to elevate the member experience across the Service team</li><li>Define, reinforce, and improve service standards to ensure a consistent, high-touch member experience</li><li>Identify service gaps and recommend improvements in partnership with leadership</li><li>Ensure adherence to service expectations and service level agreements (SLAs)</li><li>Support timely and seamless member onboarding and transitions in partnership with internal teams<br><br></li></ul><strong>Escalation Management<br><br></strong><ul><li>Serve as a senior point of contact for resolving complex member issues and service escalations</li><li>Manage both internal and external escalations, including team-related issues and member-facing issues</li><li>Partner with leadership and advisors to de-escalate problems and create effective resolutions</li><li>Help build clear escalation pathways and response expectations across the Service team</li><li>Lead member feedback conversations and service recovery efforts</li><li>Partner directly with members when issues arise to preserve relationships and protect retention</li><li>Identify recurring member concerns and implement corrective actions across the organization<br><br></li></ul><strong>Team Leadership, Training &amp; Development<br><br></strong><ul><li>Oversee service team development, including training, mentorship, and performance management</li><li>Act as a trusted coach and resource for advisors and service team members</li><li>Help define clearer roles, responsibilities, and KPIs across the Service team</li><li>Support career development and skill-building across service functions</li><li>Own advisor onboarding and foundational training for all new Service Team members</li><li>Establish career pathways and development plans for advisors and service team members</li><li>Create ongoing coaching and mentorship programs designed to elevate advisor performance and consistency</li><li>Ensure performance review processes, development plans, and coaching cadences are consistently executed across the organization<br><br></li></ul><strong>Service Operations &amp; Cross-Functional Coordination<br><br></strong><ul><li>Partner closely with leadership and operations to improve service workflows and team effectiveness</li><li>Help implement scalable processes that improve consistency without requiring this role to own every operational task</li><li>Contribute to service-related KPIs and metrics, while partnering with operations or leadership on reporting and broader analytics as needed</li><li>Support capacity planning and team structure discussions to help ensure strong coverage and sustainable growth<br><br></li></ul><strong>Strategic Partnerships &amp; External Relationships<br><br></strong><ul><li>Manage strategic partnerships with key suppliers and ensure alignment with company goals</li><li>Serve as a primary point of contact for SmartFlyer-related service matters, depending on organizational structure and future partnership plans</li><li>Help maintain key external relationships that support service delivery and problem-solving</li><li>Develop and maintain senior-level relationships with luxury travel suppliers, hotel partners, DMCs, airline partners, and representation companies</li><li>Serve as the primary service contact for strategic external partnerships and consultants<br><br></li></ul><strong>Trade Shows, FAMs &amp; Industry Coordination<br><br></strong><ul><li>Maintain appropriate relationships with industry contacts relevant to trade shows and partner opportunities</li><li>Oversee or coordinate trade show attendance for advisors, including allocation planning and communication</li><li>Support management of FAM trip processes and advisor participation in line with company policies and budgets</li><li>Establish fair and transparent processes for FAM and tradeshow participation</li><li>Ensure FAM opportunities align with advisor development goals and company priorities</li><li>Monitor participation and return-on-investment from educational travel opportunities<br><br></li></ul><strong>Service Team Performance &amp; Retention Ownership<br><br></strong><ul><li>Own all Service Team KPIs and performance outcomes</li><li>Monitor and drive achievement of service standards, SLAs, and member experience metrics across all teams</li><li>Track and improve key performance indicators including member retention, Net Dollar Retention, answered call percentage, email response times, SLA adherence, member onboarding timelines, escalation resolution times, and team productivity metrics</li><li>Partner with leadership to identify trends, performance gaps, and opportunities for improvement</li><li>Ensure consistent service delivery across all teams and pods</li><li>Develop accountability structures and reporting mechanisms to support continuous improvement</li><li>Provide backup Travel Advisor support and collaborate across teams to ensure seamless service delivery and exceptional member experiences when additional assistance is needed<br><br></li></ul><strong>Requirements<br><br></strong><strong>CORE REQUIREMENTS<br><br></strong><ul><li>8-10+ years of experience in luxury travel, hospitality, service leadership, or a related high-touch client environment</li><li>At least 5 years of experience as a luxury travel advisor</li><li>Meaningful people leadership or team mentorship experience</li><li>Strong experience handling escalations, service recovery, and complex client situations</li><li>Deep understanding of high-touch service expectations and advisor support in a luxury environment</li><li>Experience creating structure, training, and process improvements within growing teams</li><li>Familiarity with travel industry partnerships, host agency relationships, and advisor support models</li><li>Available during Eastern Time business hours and for weekend and holiday team coverage</li><li>Bachelor's degree</li><li>Experience managing supplier relationships and working with Sabre is a plus<br><br></li></ul><strong>Benefits<br><br></strong><ul><li>Comprehensive Benefits: Fully covered medical, dental, and vision insurance</li><li>401(k) Plan: Access to our retirement savings program</li><li>Generous Time Off: Ample PTO plus company holidays to recharge and reset</li><li>Flexibility: Remote work environment with the ability to manage your schedule effectively<br><br></li></ul><em><strong>Official communication regarding this position and other employment opportunities at Marchay will only be sent via Workable or from the marchay.com domain. Please be cautious of spam.</strong></em><br/><br/>Please mention the word **CLEANER** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Haus is seeking a talented freelance Designer to work alongside our Los Angeles team. You will contribute to a wide range of digital projects, working alongside Creative Directors, Art Directors, and Senior Designers to develop concepts, refine executions, and deliver polished work across static and video formats. The ideal candidate has strong design fundamentals, a curiosity for how digital experiences are built, and a drive to grow within a collaborative creative environment.<br><br><strong>Requirements<br><br></strong><strong>What you'll do:<br><br></strong><ul><li>Design digital assets, visual concepts, and production-ready work across a variety of client projects</li><li>Collaborate with Art Directors and Senior Designers, incorporating feedback and pushing the work forward</li><li>Contribute to moodboards, style frames, storyboards and exploratory concepting</li><li>Bring curiosity about UI, motion, and interaction to your work — even when it's not your primary task<br><br></li></ul><strong>What You'll Bring<br><br></strong><ul><li>2–4 years of design experience with a portfolio that shows range and craft</li><li>Proficiency in Figma and Adobe CC Suite</li><li>Strong foundation in typography, layout, and visual communication</li><li>An eye for motion and UI — you're aware of how digital experiences behave, not just how they look</li><li>Eagerness to learn, take feedback well, and do your best work in a collaborative environment<br><br></li></ul><strong>Benefits<br><br></strong>We're a digital design studio in Los Angeles built on the belief that creativity and technology are better together. Our team is diverse, multidisciplinary, and deeply invested in the craft. We work with brands across industries, from emerging startups to household names, on projects that push what digital can do.<br><br>If you're looking for a place where your ideas are heard, your growth is supported, and the work actually matters–we'd love to meet you.<br><br>Freelance day rate ranges from $375-$450 depending on skill level &amp; experience.<br/><br/>Please mention the word **MIRACULOUSLY** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.

Coleto Brands is a dynamic collective of brands united by a commitment to enhancing spaces through design and functionality. Headlined by its flagship brands, Kichler and Progress Lighting, Coleto Brands provides residential lighting fixtures across key categories, including interior and exterior decorative lighting, bath/vanity, architectural systems and downlights, ceiling fans and landscape. Visit www.coletobrands.com.<br><br><strong>Job Description<br><br></strong>Coleto Brands, parent company of Progress Lighting and Kichler, is seeking a <strong>Senior Director of Brand Marketing </strong>to join our team. This role is responsible for defining, elevating and protecting the brand strategy across Coleto Brands. You will lead a high-functioning brand marketing team to drive a cohesive brand architecture, translate brand strategy into impactful integrated marketing programs, and ensure alignment with business objectives to fuel growth, differentiation and brand advocacy. As a senior leader within the organization, you will also closely collaborate with cross-functional colleagues to ensure corporate and go-to-market brand consistency across all touchpoints, delivering best-in-class brand experiences for customers and consumers. This role is both strategic and hands-on, flexing as needed to build strong, enduring brands that resonate with target audiences across all channels.<br><br>The ideal candidate will possess an entrepreneurial spirit and a passion for brand building across all touchpoints. You will work closely with internal colleagues and external agency partners to develop and implement brand marketing initiatives that elevate the Kichler and Progress Lighting brands among their target audiences while also supporting business needs. You will keep a pulse on marketing, industry, consumer and cultural trends to identify relevant opportunities for on-going brand growth. As the functional team lead, you will also play a key role in developing and mentoring a team of direct and indirect. You will be responsible for developing and monitoring key performance indicators as well as providing updates to senior management, therefore a strong business acumen will be a critical success factor.<br><br><strong>Duties and Responsibilities:<br><br></strong><strong>Brand Architecture, Strategy &amp; Portfolio Management<br><br></strong><ul><li>Develop and maintain a clear, scalable brand architecture across corporate and flagship brands</li><li>Responsible for the role and relationship of each brand within the portfolio</li><li>Define, lead and socialize individual brand strategies for Coleto Brands and its portfolio, aligning with business objectives and growth priorities</li><li>Establish clear brand positioning, value propositions, and messaging frameworks for each brand to drive interest and advocacy among each brand’s target audiences</li><li>Identify market trends, competitive dynamics, and customer insights to inform brand direction<br><br></li></ul><strong>Brand Stewardship &amp; Governance<br><br></strong><ul><li>Serve as the guardian of brand integrity and consistency across all touchpoints</li><li>Establish brand standards, guidelines, and governance processes</li><li>Ensure consistent execution across all brand touchpoints, including websites, literature, packaging, events, media channels, content and in-store/showroom merchandising<br><br></li></ul><strong>Go-to-Market Brand Leadership<br><br></strong><ul><li>Partner with product marketing, sales, and channel teams to bring brand strategy to life through all go-to-market executions and new product launches</li><li>Oversee the development of integrated campaigns that build awareness, consideration, and advocacy</li><li>Ensure brand storytelling is compelling, differentiated, and resonates with each brand’s target audiences</li><li>Lead cross-functional teams to bring brand strategy to life in our owned experience centers (Progress Experience Center, Kichler Experience Center, Kichler Boutique at High Point) through physical space design, event programming and activations<br><br></li></ul><strong>Customer Events &amp; Tradeshows<br><br></strong><ul><li>Lead brand strategy and execution for customer events, trade shows, and experiential marketing</li><li>Ensure all brand activations deliver a cohesive, differentiated, and memorable brand experience</li><li>Partner with sales and product teams to maximize event impact<br><br></li></ul><strong>Customer &amp; Market Insights<br><br></strong><ul><li>Leverage research, data, and insights to continuously refine brand strategy</li><li>Establish, track and report on brand KPIs that reflect brand health and market impact</li><li>Translate insights into actionable strategies that drive growth<br><br></li></ul><strong>Cross-Functional Leadership<br><br></strong><ul><li>Collaborate with cross-functional teams and executive leadership to ensure brand consistency across all touchpoints</li><li>Act as a strategic advisor to leadership on brand-related decisions</li><li>Align teams around a shared brand vision and priorities<br><br></li></ul><strong>Team Leadership &amp; Development<br><br></strong><ul><li>Build, lead, and mentor a high-performing brand marketing team</li><li>Foster a culture of creativity, accountability, and collaboration</li><li>Manage agency relationships and external partners<br><br></li></ul><strong>Qualifications<br><br></strong><strong>Skills and Experience:<br><br></strong><ul><li>A Bachelor's degree in Marketing, Business Administration or Communications is required</li><li>A minimum of 12 years as a brand strategist or similar brand marketing role is required</li><li>Proven track record of building and scaling multi-brand portfolios</li><li>Deep expertise in brand strategy, architecture, integrated marketing, and digital brand experiences</li><li>Strong creative instincts with the ability to guide and evaluate creative work</li><li>Exceptional leadership, communication, and stakeholder management skills</li><li>Data-driven mindset with the ability to balance analytics and intuition</li><li>A strong business acumen and the ability to align brand success with business performance</li><li>Solutions-oriented, entrepreneurial mindset, able to seamlessly flow between high-level strategy and hands-on execution</li><li>Experience leading corporate communications and large-scale brand activations/events is preferred</li><li>Experience in consumer goods, home, lifestyle, or design-driven categories is preferred<br><br></li></ul>Travel requirements: 15% domestic travel<br><br><em>Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time</em><em>.<br><br></em><strong>Additional Information<br><br></strong><em>We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.<br><br></em><em>Coleto Brands LLC, its divisions, subsidiaries and affiliates (collectively “Coleto Brands” or the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit.<br><br></em><em>It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.<br><br></em><em>Coleto Brands is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.<br><br></em><em>E-Verify Participation Poster: </em><em>English and Spanish<br><br></em><em>E-Verify Right to Work Poster: </em><em>English</em><em>, </em><em>Spanish<br><br></em><br/><br/>Please mention the word **IMMACULATE** and tag RMjA4Ljc3LjI0NC43Ng== when applying to show you read the job post completely (#RMjA4Ljc3LjI0NC43Ng==). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.